Privacy Policy

Effective as of 30th April 2024

Thank you for visiting our website. Hines UK Limited with its registered office at 6 Dryden Street, London, WC2E 9NH, hereinafter referred to as “Hines”, “we,” “our,” or “us,” is committed to protecting your personal data.

Our Privacy Policy covers all personal data provided to or obtained by Hines and applies to the collection, use, disclosure, and processing of such data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using the website, you are considered to have reviewed the terms of this Privacy Policy. Please note that we reserve the right to periodically modify this Privacy Policy. If changes are made, we will post them on this page and may provide notices on other pages of the Site to ensure you are informed about the information we collect and how we use it.

1. WHAT PERSONAL INFORMATION DO WE COLLECT? 

When we refer to “Personal data,” we mean data that could identify you as an individual, whether on its own or in conjunction with other data. This includes all information classified as such under relevant privacy laws.

As you interact with our website and engage with our services, we may gather and process the following personal data:

• Contact Us Form: When you submit an information request through our contact form, we may collect your name, email address, company, and details of your specific requests. Please note that by completing the form and clicking 'Sign in', you provide explicit consent to receive marketing communications from us. You always have the option to unsubscribe from these communications at any time.
• Cookies and Similar Technologies: We use cookies and similar tools to enhance your browsing experience, improve site navigation, analyze usage patterns, and improve our marketing efforts. Cookies are small pieces of data placed on the hard drive of your device. They allow us to store information and provide additional functionality to the Site or analyze Site usage more accurately. If you consent to these tools via the cookie banner, we may collect certain personal data online, such as your device ID or IP address. Additional information is provided below.
• Cloud Security Services: For security purposes, we may process online personal data to prevent, identify, and contain security incidents.
• Site Browsing Information: We may gather statistics on site visits, such as visitor numbers, popular pages, browser types, and referring domains, to optimize our website's performance and user experience.

2. HOW WE USE YOUR PERSONAL DATA 

Your personal data may be stored and processed by us for the following purposes:

• Marketing Communications: With your consent, we send relevant marketing materials about our Products and Services.
• Continuous Improvement: Your data aids in enhancing website user-friendliness and safeguarding against disruptions or cyber threats.
• Addressing Requests: We use your data to effectively respond to inquiries or requests.
• Understanding Needs: Your data helps us better comprehend your requirements and interests.
• Anonymization and Reporting: Personal data is anonymized to create aggregated reports, providing insights, and ensuring privacy.
• Regulatory Compliance: We process your data to comply with relevant laws, rules, and internal policies.
• Database Administration: Your data is used for administering and maintaining our databases.
• Other Purposes: Your data may be used in other ways for which we provide specific notice at the time of collection.

When utilizing personal data, we ensure compliance with the UK GDPR. We take measures to restrict access to only authorized Hines team members and service providers who genuinely require access. Additionally, all individuals with access to your data are obligated to maintain confidentiality.

3. COOKIES AND SIMILAR TECHNOLOGIES 

Cookies are small pieces of data placed on the hard drive of your device. They help us enhance your browsing experience and identify your device for various purposes. Cookies may vary in duration, from session cookies that are deleted once you close your browser, to persistent cookies that are stored for a longer period.

We transparently inform you about our use of cookies and similar technologies in the sections below. You can adjust your browser settings to manage cookies and similar technologies.

(1) Strictly Necessary Cookies: These maintain website security, facilitate network management, ensure site functionality, and enhance accessibility. Disabling them may impact your website experience.

(2) Functional or Preference Cookies: Preference cookies allow us to store specific user selections or preferences, leading to a more personalized website experience. They are activated only with your consent.

(3) Analytics: Statistical analytics gauge website performance and gather aggregated information on your site usage to optimize your digital experience. Individual-level behavioral data is not collected.

(4) Marketing/Tracking/Profiling Cookies: These cookies deliver relevant content and assess campaign effectiveness. Information regarding website usage and visits may be shared with third-party organizations such as advertisers, with your consent.

(5) Conversational Cookies: Conversational cookies link conversations and interactions with a specific visitor on our website, particularly when engaging with our chatbot. Accepting these cookies is necessary for interacting with the chatbot on our websites.

4. THIRD-PARTY LINKED SITES

Our website contains links to other websites. We are not responsible for the collection, use, or disclosure of information collected through third-party websites and expressly disclaim any liability related to such collection, use, or disclosure. Links to other websites are provided solely for convenience, and your interactions with them are subject to their own rules and policies.

5. PERSONAL DATA WE SHARE WITH THIRD PARTIES 

We may disclose Personal Data to other members of the Hines Group, professional advisors, third-party service providers, competent authorities, and government bodies in accordance with applicable laws and regulations.

6. INTERNATIONAL DATA TRANSFERS 

As a global company, Hines may need to transfer your personal data out of the country or jurisdiction in which it was originally collected. You should be aware that these countries may not have similar data protection laws to the country in which your personal data was originally collected. In such cases, Hines will ensure that there are adequate safeguards in place to protect your personal data with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy.

For transfer of personal data outside of the original location of collection for any other country or jurisdiction, it will be protected and transferred in a manner consistent with the applicable legal requirements, and Hines will take reasonable steps (for example through a contract with the overseas recipient) to ensure that the overseas recipient does not breach the applicable privacy laws in relation to the data.

You can obtain more details of the protection given to your Personal Information by contacting us as described in section 13 below. If you object to your personal data being transferred or used in this manner, please do not register with, or use the Site.

7. HOW WE PROTECT YOUR PERSONAL DATA 

We adopt technical and organizational measures to protect your data as comprehensively as possible. In addition to the commitment of our employees to secrecy and careful selection and monitoring of our service providers, we also secure our operating environment adequately. To protect your data against unwanted access, we use data encryption. Data collected from this website will be passed between your computer and our server and vice versa via the internet using data encryption in transit technology. If the connection is encrypted the 'lock' symbol on your browser status list will show as locked, and the address line will start with "https://". To have your data secured in transit, we use at least the TLS 1.2 standard (Transport Layer Encryption standard).

8. HOW LONG WE KEEP YOUR PERSONAL DATA 

We retain your personal data for as long as necessary to fulfill the purpose for which it was collected or to comply with legal, regulatory, or internal policy requirements.

9. MODIFICATION OF YOUR CHOICES AND PREFERENCES

If you don't want to get marketing messages from us, no problem! You can opt out anytime by unsubscribing, sending us an email, or writing to us at the contact details listed below.

10. YOUR RIGHTS 

The UK GDPR/DPA 2018 grants you various rights as a user of our website. You have the right to request information about the data we store concerning you and the purposes of its storage. Additionally, you can request the correction of inaccurate data and the deletion of data. You also have the right to request the restriction of processing your data and the right to data portability.

If personal data is collected under Art. 6 (1) (f) of the UK GDPR/DPA 2018, you have the right to object, based on grounds relating to your situation, to the processing of personal data at any time. We will cease processing your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.

To exercise your rights, please contact us through the channels provided in the Section below.

11. TERMS OF USE

Please take the time to read our Terms of Use. These terms govern our interactions as a legal contract, and we welcome and encourage the time you spend becoming familiar with these legal terms as much as we welcome the time you spend on our Site and your support of Hines.

12. PRIVACY POLICY FOR CHILDREN

This Site is not directed to children. We do not knowingly collect information from children under the age of consent required by applicable law in the jurisdiction you access the Site. If you are under the age required by applicable law, please do not provide any personal data to us. If we become aware that we have collected personal data from a child under the age required by applicable law, we will make commercially reasonable efforts to delete such information from our database.

13. MORE INFORMATION 

If you have any questions about this Privacy Policy or wish to contact Hines in connection with any information contained in this Privacy Policy or to exercise the rights mentioned above, regardless of which country you may be writing from, please write to europe.dataprotection@hines.com.